Returns & Exchanges
At HydroJug, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused gear in its original packaging. Please note that for safety and hygiene reasons, items must be in brand-new condition to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return or exchange and print the prepaid shipping label provided via email.
Pack and Ship
Securely package your items in their original box and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing