Frequently Asked Questions
Everything you need to know about your hydration journey.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, used bottles cannot be returned.
Are HydroJug products BPA-free?
Yes, all our jugs and accessories are 100% BPA-free and made from high-quality, food-grade materials to ensure your safety.
How should I clean my HydroJug and Pro Sleeves?
We recommend hand washing your HydroJug with warm, soapy water. Pro Sleeves are machine washable on a cold, gentle cycle and should be air-dried.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary by destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Afterpay and Shop Pay.